Cancellation Policy:
All reservations must be guaranteed by a valid credit card at time of booking.
One night will be credit as a deposit on the reservation date.
In the event of late cancellation within 7 days of arrival, 50% of total value of the stay would be applied.
In the event of same day cancellation, early departure or no-show, the entire stay will be applied.
Any material changes requested within the cancellation period are subject to approval by the Hotel.
These terms and conditions are applicable to all our services offered on the site Montenegro.com, as well as on all our partner sites offering the same services. We reserve the right to change these terms and conditions. Only those terms and conditions apply which are posted at the time a reservation is made.
The terms “Montenegro.com”, “we” and “us” relate to the company MonteWeb D.O.O., a limited liability company from Montenegro, registered office Braće Grbića street, Herceg Novi. The term “you” relates to a person making a reservation via our site or via a partner site of ours offering the same services. You must accept these terms and conditions in order to make a reservation. By accepting these terms and conditions you acknowledge that you have read, understood and agreed with the following terms and conditions. If you do not accept them you will not be considered an authorized user of this web site.
1. Service
The Montenegro.com website and all its partner sites (hotel and accommodation sites, and all other distributing sites) provide online accommodation reservation services. Via Montenegro.com, hotels and accommodation facilities advertise their available accommodation (rooms and apartments) for reservation. Visitors to the Montenegro.com web site have the facility to browse available accommodation and prices (entered in the system by hotels and accommodation facilities) and to make a reservation for accommodation.
Montenegro.com acts as an intermediary between you (the potential guest) and the hotel. Our service is free of charge. We do not charge for reservations against the cost of the room. You pay the hotel directly for your stay at the reception on arrival at the hotel. By making a reservation via Montenegro.com, you enter a direct (legal and binding) contractual relationship with the hotel in which you are reserving accommodation.
Upon completion of your reservation you will receive an email confirming your reservation.
The prices on our website are entered by the hotels and are the same as the prices at the hotel reception. Prices are given per room and apply to the entire term of your stay. Prices are shown with value-added tax and all other taxes included, unless otherwise indicated on our website or in your reservation confirmation email.
Hotel information made available on the site Montenegro.com is maintained by the hotels. This means that they have access to a system in which they enter information, pictures, prices and room availability.
For this reason, information and services published on our website may contain errors and inaccuracies. Although we invest great effort in finding and eliminating mistakes, Montenegro.com and all its partners cannot guarantee the accuracy of this data. Therefore we disclaim any responsibility in connection with inaccurate or incomplete information entered in the system by hotels. Individual hotels are responsible for the accuracy, completeness and truthfulness of the information they enter in the system, which is displayed on our website. Hotels or accommodation facilities contravening the requirement to provide complete and accurate information may face exclusion from the system and from featuring on the Montenegro.com site, as well as liability for damages according to a legally binding agreement.
The Montenegro.com website and all its partner sites (hotel and accommodation sites, and all other distributing sites) are intended for your personal, non-commercial use. The contents and data on this website are the property of the Montenegro.com website or its partner sites. It is illegal to use, display, reproduce, copy or republish any content, information, product or service featured on our site for any competitive or commercial purpose.
2. The reservation service is free of charge
The reservation service on the Montenegro.com website and all its partner sites is free of charge. The reservation price of your stay is the same as the price you would pay at the hotel reception.
3. Privacy
Montenegro.com guarantees the privacy of your data. We respect your privacy. Your information (name, surname, email, address, credit card details) are sent to the hotel for which you have made a reservation. We do not give your data to any third parties without your agreement.
4. Credit card
In order to guarantee your reservation, hotels require guests’ credit card details. Therefore your data will be sent directly and only to the hotel in which you have reserved your accommodation. After you have entered the information from your credit card our system will verify the validity of the card (pre-authorisation). If the card is not valid, the system will inform you of this. Your credit card details are protected en route to us by SSL (Secure Socket Layer) technology.
5. Cancellation
By accepting these terms and conditions you also accept the relevant rules relating to cancellation or failure to appear at the hotel. You can find these rules on our site, on the page for the specific hotel. Please bear in mind that some hotels do not accept changes to or cancellations of reservations. If you wish to change or cancel your reservation, you will receive instructions in the email with the confirmation of your reservation. The hotel has the right to charge a fee for the cancellation of a reservation or for non-appearance at the hotel, in accordance with the rules posted on the hotel’s page on our site. Each hotel has its own rules so we kindly request that you read them carefully before completing your reservation.
6. Compensation
The Montenegro.com website and all its partner sites (hotel and accommodation sites, and all other distributing sites) disclaim responsibility for:
- Any direct or indirect damages suffered through the use of services procured via the aforementioned web sites.
- Expenses incurred in the event of lateness or cancellation of reservation, hotel over-booking and similar causes arising from negligence on the part of the guest or the hotel.
- Causes over which they have no control.
- Inaccuracy of information on services or products
- Any personal injury, death, damage to property or other penalties or losses you may have suffered with respect to the hotel, its employees or third parties.
7. About Montenegro.com
The website www.montenegro.com does business as a limited liability company, MonteWeb D.O.O, registered office Braće Grbića street, Herceg Novi, Montenegro.
Montenegro.com was the first official Montenegrin tourist portal, and has been online since 1996. We have many years of experience successfully promoting Montenegro’s tourist industry.
All rooms have Sea View with the exception of the Garden Suite.
Rates are based on accommodation and continental breakfast per room per night.
Rates include 7% PDV (VAT).
Rates are subject to 10% service charge and tourism tax & insurance of 1.50€ per person per day.
Food and Beverage services at extra cost, subject to 10% service charge.
** Airport Limo transfers are included in the room rate. (Presidential and Royal Sites only).
All other transfers can be arranged by the hotel on individual basis. (Charges will apply).